Liberty highly values the trust of all its guests. This is the reason; company maintains highest standards for customers’ information privacy and their secure transactions.
We use your Personal Information only for providing and improving the Site. By using the Site, you are providing your consent to us for your data collection and use of information in accordance with this policy.
COLLECTION OF PERSONAL INFORMATION AND ITS USAGE
Personal information includes your name, contact number, address, date of birth, gender, e-mail address, etc. when you use our website; we ask and collect these information time to time.
The basic purpose of Liberty behind the collection of personal information is to provide all its guests with an efficient, safe, smooth and customized shopping experience. These personal data of customers help us to provide them with the features and services that are most likely to meet their requirements. After sharing the personal information, you are no more anonymous to us.
Throughout the website, we indicate you that which fields are mandatory to fill and which are optional. Every customer of us has the choice to not provide his/ her information and not use a particular feature or service on the Website.
When you use our website, our server may automatically track information about you on the basis of browsing behavior. Your information is kept confidential by us and is used for internal research to know more about our users' interests, demographics and behavior. The collected information may also include your computer browser information, IP address, URL that you just came from and URL you next go to.
We also get your details when you choose to post messages to us on chat room, messages board and feedback form. Your information is retained by the Liberty to resolve the disputes, troubleshoot problems and provide customer support.
Our company also gets your personal information data, when you register yourself on the website. While, you can browse our product line and many sections on our website without registering yourself but in certain activities such as order placement, registration is mandatory.
Cookies also help us in data collection and providing our special services to you, these are the data collection device on the hard drives of your personal computer. They help us in analyzing our promotional effectiveness, web page flow and also in promoting trust and safety of the user’s information.
WHY DO WE GATHER YOUR PERSONAL INFORMATION/ DATA?
To provide the services you request
To resolve disputes and troubleshoot problems
To help promote a safe service and collect money
To measure consumer interest in our products &services
To inform you about online and offline offers, products, services and updates
To customize your experience
To detect and protect us against error, fraud and other criminal activity
To update you with the changes of our terms and conditions
To improve our product and service offerings regularly
To provide you with the content & display of your specific interest and preferences
The personal information we collect also helps us in analyzing the users’ activity on the website and also their demographic and profile data. Liberty uses your IP address to diagnose the problems related to the website & server and also solve the same. Your IP address is also used by us in gathering broad demographic information and identifying you.
Liberty may share your personal data with the corporate affiliates with the purpose to help them in detecting and preventing fraud, theft and any other illegal acts. We may also disclose your personal data if required by the law in good faith.
OUR SECURITY PRECAUTIONS
To keep your personal data protected from misuse, protection and alteration, our website has stringent security measures that are in our complete control. We also recommend you to access your account information through a secure server.
FREEDOM TO OPT-OUT
All the customers of Liberty are offered the freedom of opting out to receive non-essential communications such as promotional marketing-related messages from the company or behalf of our partners. The customers, who are no more interested in keeping their contact information in our newsletters or list, can unsubscribe the same.
We assure you that all products sold on the Liberty Lifestyle website are 100% genuine. We take pride in the quality of the products we sell and offering great customer service is our top priority. Our goal is to achieve 100% customer satisfaction. We assure you that we supply products with proper packaging.
If you think that product is not what you had expected or received product in damaged condition, you can return the same to us by mailing at firstname.lastname@example.org . Request must be raised within 2 days of receiving the product. Return products must be unused, should be sent with original packing & invoice, without any scratches, seal shouldn’t be open, as well as all accessories (if any) should be included with the product. A product return which shows any sign of being used will not be accepted & refund will not be processed for the same.
Any free sample/gift sent along with the product should be returned in an unused condition as well. If free sample/gift is not included/is used; refund will not be processed. We do not offer refunds, returns or exchanges on any of our items unless they were received as ‘Damaged’, ‘Defective’ or ‘Not as described’.
Please Note: For certain campaigns, sale period, offers etc.; a different set of rule may apply. PLS refer to promotional banner for any specific conditions.
1) Cancellation By Liberty Lifestyle
There may be instances under which Liberty Lifestyle cannot process or accept order. We reserve the right, at our sole discretion, to refuse or cancel any order. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order. In certain cases, we also reserve the right to ask for additional information for accepting orders. We will notify you in case your order has been cancelled or any additional information is required to process the order. If the order not cash on delivery (COD), customer will be refunded for the exact same value he has paid.
2) Cancellation By Customer
You can cancel an order until it has not been packed and shipped from our warehouse. Apart from cash on delivery (COD) order, we will refund amount paid as per the payment mode used while placing order.
a) How Can a customer cancel his order / How to cancel , If the order is yet to be shipped
Please go to your “My Account” section and select “My Orders” to cancel your order and then select the item or order you want to cancel. You can also mail us at email@example.com , and provide order ID, product name to cancel your order.
b) If the order has been Shipped
If you want to cancel an order, which has been shipped already, please mail us at firstname.lastname@example.org. You can reject the product delivery as and when courier comes to your address for delivery. We will process refund within 24-48 business hours; once product is received by us.
c) No cancellation is allowed if the products are shipped for an order received from international location
3) How reward or loyalty points /gift certificate/ discount voucher value will be refunded, which were used in cancelled order?
Discount vouchers are for one time use only and they can’t be used again if the order is cancelled by you. If order was placed by redeeming reward or loyalty points; they will be credit back in your account.
4) Can Partial order be cancelled?
Yes, you can cancel a order partially, by going into “My Order” under your “My Account” section.
5) Can orders be modified?
An order can be modified only before it has been shipped. Following details can be modified: Shipping address, Quantity (increasing or decreasing), Phone number, contact person name.
Please go to your “My Account” section and select “My Orders” to make changes in your order.
If you wish to buy different products, you have to place a new order for the same.
6) What is the timeline for placing return request?
Return Request must be placed within 48 hours of product delivery. Any request placed after that will not be accepted. Same timeline applies for a partial order return.
7) How to place request for return?
Please go to your “My Account” section and select “My Orders” to place return request.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount as per mode of payment. If the product was sent with a free sample, it needs to be sent back as well.
Product should be returned with it’s original packing and unused. In case of discount voucher or gift certificate was used and desired replacement is not available, we will reissue the discount voucher or gift certificate of the same value, as used in placing the original order.
8) Under what circumstances return request cannot be placed by customer?
a) If the order has been placed form an international location
b) If return request is not placed within 48 hours of delivery.
c) If the product or packaging is damaged or tampered
d) If the product is used
e) If the product was delivered to you as a free sample
f) If product serial number is tampered
g) If free sample sent along with actual product is used or damaged
h) If original packing, price tag, freebies, accessories is not available.
9) Can partial order be returned ?
Yes, same policy and process apply in case of return of a partial order
10) What if the product is delivered in damaged condition or wrong product has been delivered?
Although we take utmost care while packing our products, in some cases they may get damaged during transit or wrong product might be shipped to you.
PLS contact us on the same day of delivery at phone number 18001234567 and mail us at email@example.com along with Order ID, pictures of the product and invoice, along with product name(s).
Pick up for the product will be done within 2-4 business days. Refund or replacement will be processed only if the products are received by us in their original packaging with their seals, labels and barcodes intact, along with any free sample sent to you.
1) How much time does it take to refund and how it will be done ?
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with free sample(if sent), its original tags and invoice, failing which refund may not be possible.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation when shipment has already been dispatched or if it the product is being returned, we process the refund once the products have been received and verified at our warehouse.
If the payment was made using any wallet the refund will reflect in your account in 48-72 hours.
If the payment was made using Liberty Reward/ Loyalty points, the refund will reflect in your account in 24 hours.
SHIPMENT POLICY AND DELIVERY TERMS
To make you get your product delivered at your specified location, Liberty undertakes responsibility of Shipment. And for this we have a policy, as per which, charges as applicable & given while order being placed by you, cash on delivery (COD) orders charges are applicable as given while order being placed or at payment/order value page.
Any shipping or COD charges will be added to your product value and will be visible to you, before you proceed ahead with payments.
Liberty generally delivers most of the orders within five to seven days. This period excludes National Holidays, Natural Calamities and other such Emergency Situations.
We have our several logistic partners throughout the India who help us in delivering products at your doorstep. Liberty takes the ultimate responsibility of the shipment and in case of any query related to delivery, we request our customers to take follow up directly from us at firstname.lastname@example.org or call us at our toll-free number 18001234567.